Symantec Tech Support Leads Customers to Unknown Costs
Tugboat Enterprises speaks out about bad Tech Support

Mar. 17, 2009 - Redwood City, CA

In a recent article by PcMag.com, Symantec came under fire for their tech support, or lack thereof. Customers of their product, Norton 360, were faced with hidden costs to simply be able to install the program after being told that this level of tech support was not included in the initial purchase price of the product.

Symantec went on to say that the tech support described in several situations was not typical, claiming that the specific techies did not follow proper protocol in evaluating the situation. "Many companies out outsource their tech support, and the fact that Symantec is one of them doesn't surprise me," says Jonathan Lyster, CTO.

Other companies that have claimed to have free tech support and fallen short include

Just about every large company out there outsources their tech support and that can cause major issues for the company. "Our company is different because we offer in house tech support. There is no press one, press two on the phone. You will speak to a person 24/7 and there are no other costs incurred," says Jackie Renton, Affiliate Manager.

"If there is one thing that a small company has over a larger one, it's that you know you're going to get the best service out there. There is no memo that is going to get circulated and lost in the crowds of people. There are specialized employees that are here to help you every step of the way, and best of all you probably won't need the support in the first place. Our product is second to none."