Tugboat Enterprises Corporation Privacy Statement

Tugboat Enterprises Corporation ("Tugboat") values your right to online security. Please read this statement to understand how Tugboat protects the personal information we obtain through our site at www.TugboatEnterprises.com and through our affiliated sites (collectively, the "Site").

Entities Collecting Personal Information

Personal information on this Site is collected by Tugboat. Tugboat's addresses are:

Mailing: RR1 C6 Pine Tree Place Powell River, BC V8A 4Z2 Canada Shipping: 9573 Random Rd. Powell River, BC V8A 4Z2 Canada Tel: 1-888-688-9199 E-mail

Collection of Your Personal Information

This policy only applies to personal information about identifiable individuals. As a visitor to our Site, you can engage in many activities without providing any personal information. In connection with other activities for which personal information is requested, such as subscribing to the newsletter or downloading trial software applications, Tugboat may ask you to register with the Tugboat membership program. It is completely optional for you to engage in these activities. Whenever possible, Tugboat collects personal information about its customers and other individuals directly from those parties or through referrals by persons whom such parties have requested to provide us with such information. If you elect to engage in these activities, however, Tugboat may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP/postal code), e-mail address, telephone and facsimile numbers, birthday, and other personal information. When ordering products or services on the Site, you will be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, as a condition of providing a service Tugboat will not require that personal information not related to providing such service be provided.

Use of Personal Information

Tugboat collects, uses and discloses personal information only for purposes that a reasonable person would consider appropriate, only by lawful and fair means and only that which is reasonably necessary for the purposes identified, as further set out in this policy. Whenever you register a product on the Tugboat web site, you will have an opportunity to indicate your preference with respect to the use of your personal information. Please choose carefully. We urge you to allow Tugboat to use your information to continue contacting you. If you do not want Tugboat to allow your information to be used by third-parties, indicate your preference when registering a product on our web site.

Please note that Tugboat may from time to time conduct activities which include the sale, rental and distribution of your personal information if you grant Tugboat consent to do so as set out above. However, Tugboat will not knowingly allow unauthorized use of your personal information. If you have registered a product on the Tugboat web site and chosen not to be included in the sale, rental and distribution of your personal information, then your personal information will always be kept safe and secure in accordance with the highest standards of similar service providers. Tugboat uses standard security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures.

Permitted Disclosures

Tugboat may use your personal information in certain instances. First, Tugboat will comply with all requests for disclosure, including those containing personal information, if such disclosure is required by law or by a lawful court order. Second, in the normal course of business, Tugboat may share information with third parties in an anonymous aggregate form. Last, Tugboat may disclose your personal information when the business services we are providing to you requires us to give your information to third parties, where it is necessary to establish or collect fees, or if we engage third party service providers on your behalf.

'Cookies' and the Tugboat Web Site

Like most corporate web sites, Tugboat uses a variety of methods to track usage of our web site. The Tugboat web site uses 'cookies' to monitor your visits to our site and to identify Tugboat registered members. By placing a 'cookie' on your hard drive, we are able to recognize return visitors. 'Cookies' can also help us to learn more about your usage patterns on our site. We use the information gathered by 'cookies' to enhance our services, respond to your requests and improve our communication with you. Our 'cookies' do not allow us to view or retrieve other personal information from your local computer system or network.

If you submit a question to Tugboat Technical or Product Support, you will be asked to include specific information about your system's hardware and software configuration. After entering this information a 'cookie' containing information about your hardware and your software will be placed on your hard drive. Should you contact Tugboat Technical or Product Support again, you will not need to re-enter your specific hardware and software information provided that this 'cookie' is still present on your system. The purpose of the 'cookie' is to attempt to make your experience on our site more convenient and enjoyable.

Links to Other Sites

The Tugboat web site has many links to other web sites. Links to other sites are created because we believe that you may be interested in the information that these other sites provide. Though Tugboat strives to bring you the best content from the most reliable sources, we cannot guarantee that other companies will have the same respect for the privacy of your personal information as we do.

Buying Products through the Tugboat Web Site

The Tugboat web site acts as a gateway for you to purchase our products online. Purchases of Tugboat products that are initiated from the Tugboat web site are actually completed on either the WorldPay or eSellerate Secured web sites. In order to complete a purchase transaction, WorldPay or eSellerate must collect personal information from you, including your credit card number. If you are interested in purchasing Tugboat software through either the WorldPay or eSellerate sites, please view their Privacy Statements here and here. Online purchases made through the WorldPay and eSellerate sites are secure. Numerous other online retailers may sell Tugboat products. However, Tugboat does not directly guarantee or control the privacy and use of your personal information when making purchases from other sites. Please read the Privacy Statement or Privacy Policy posted on those sites directly and govern yourself accordingly.

Changes to this Statement

Changes to this Statement may be made from time to time. Though some specific wording may change periodically, our intentions will not. We continually strive to keep your respect by protecting your personal information.

Contact Tugboat

If you would like to contact Tugboat about your personal information and/or privacy, please contact us at any of the locations, addresses and numbers listed at the beginning of this statement. If you are receiving the Tugboat Newsletter but would like to unsubscribe, you can do so by clicking on the unsubscribe link at the bottom of the newsletter, or by clicking here. If you would like to contact Tugboat about a general inquiry, please . If we hold information about you and you advise us that it is not accurate, complete and up-to-date, we will take appropriate steps to correct it where permitted or required by law.

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