Selkie Web Hosting Details

Selkie Web Hosting on Rackspace — Inexpensive, reliable, high speed web hosting is available now. Selkie Web Hosting on Rackspace guarantees that its network will be available 100% of the time in a given month, excluding scheduled maintenance. Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and is measured from the time the trouble is identified.

What Does 100% Network Uptime Mean to Any Business?

When the web host network is up and running, your website is available throughout the Internet:

	100% network uptime means that customers and clients can find you all the time.
	100% network uptime means that the products or services marketed on your website are always available for purchase, download and enquiry.
	100% network uptime means that e-mail is always flowing back and forth.
	100% network uptime means that your online business is running properly.

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How Does Selkie Web Hosting on Rackspace Provide Such a Reliable Service?

It's all about superior hosting and network infrastructure. Selkie Web Hosting on Rackspace guarantees that the critical infrastructure systems will be available 100% of the time in a given month, excluding scheduled maintenance. Critical infrastructure includes functioning of all power and Heating Ventilation Air Conditioning (HVAC) systems including uninterruptible power supplies (UPS), power distribution units (PDU) and cabling.

Hardware is Important Too!

Selkie Web Hosting on Rackspace guarantees all hardware component functionality, replacing failed components at no cost to the customer. That includes server processors, RAM, hard drives, motherboards, network cards and other server-related hardware.

Are There Any Exceptions to the Guarantee?

The only exceptions are the ones we can't control. Eventually, all hardware fails. If a RAID array has to be rebuilt or a part has to be replaced or server operating systems and applications have to be reinstalled on the server hosting your site, your site may be down for a short time. It happens very rarely and you can be sure that your site will be back up and running in industry leading time. We even have a hardware replacement guarantee: Hardware replacement is guaranteed to be complete within one hour of problem identification. In the event that it takes us more than one hour to replace faulty hardware, Selkie Web Hosting on Rackspace will credit the customer 5% of the monthly fee per additional hour of downtime, up to 100% of customer's monthly fee for the affected server.

Is the 100% Network Uptime Real?

Without the best network, the best web applications, server infrastructures and operating system environments are crippled. From its genesis, the Zero-Downtime Network was designed with one purpose in mind — providing an unequaled and uninterrupted experience for our customers and their end users. Guaranteed.

How Do You Provide a Zero Downtime Network?

Our network is used strictly for managed website hosting. No telecom services, no cable TV. Because we're dedicated to managed hosting, nothing can take priority over our customers needs.

	Selkie Web Hosting on Rackspace uses only high performance bandwidth.
	Rackspace partners with nine network providers to supply multiple information flow redundancies to and from data centers and end users.
	Fiber carriers enter data centers at widely separated, secure demarcation points protecting network from complete service failure in the unlikely event of a network cut.
	Rackspace's Proactive Network Management methodology continually monitors and automatically improves the network topology and configuration in real time based on route efficiency and end-user performance. Customers get the fastest and most reliable network connections.
	Rackspace maintains low overall network utilization, providing resiliency from the largest internet routing issues.
	A highly redundant network configuration co-developed with Cisco protects against single points of failure at the shared network level, with an option to extend into a customer's VLAN environment.
	Rackspace partners with Cisco and Arbor Networks to create ever-improving methods to monitor and secure our network from intrusions.
	Rackspace owns and operates five data centers across the continental US and the UK, which help make the Zero-Downtime Network a reality. We can engineer our data centers to the highest levels of security and redundancy without compromise.

Is It Safe & Secure?

Selkie Web Hosting on Rackspace is as safe and secure as it gets. Your website and your data are safe with us. Security is our highest priority. Rackspace staff and managers are carefully selected and form a dedicated team.

	Strictly monitored access to all data centers using keycard protocols, biometric scanning protocols and continuous interior and exterior surveillance.
	Access limited to data center personnel only without exception.
	All data center employees undergo thorough background security checks before being employed.

What Do the Data Centers Look Like?

Rackspace data centers are precision engineered environments. Every detail is planned according to current and future needs. Expandability, scalability, safety, security and granular control.

	All data center HVAC systems are N+1 redundant, ensuring that a duplicate system can immediately come online in the event of environmental system failure.
	All air is circulated and filtered every 90 seconds to remove dust and contaminates.
	An advanced fire suppression system designed to stop fires from spreading in the unlikely event one should occur.
	All cables are securely tied down with cable racks suspended from ceilings providing dual routes for all cables.
	Conditioned Power — In the unlikely event of a total utility power outage, all data center power systems are designed to run uninterrupted with all servers being fed conditioned power from advanced UPS.
	The UPS power subsystem is N+1 redundant, with instantaneous failover if primary UPS fails.
	For extended utility power outages, routinely tested, on-site diesel generators can run indefinitely.

What About Core Routing?

All data centers use only fully redundant, enterprise-class core routing equipment.

	All routing equipment is housed in a secured core routing room fed by its own redundant power supply.
	Fiber carriers enter facilities as disparate access points to guard against service failure.

Who Takes Care of the Systems?

Rackspace network technicians do all the heavy lifting.

	Rackspace data centers employ only certified networking and security teams.
	All team members are thoroughly experienced in managing and monitoring enterprise level networks.
	Certified Network Technicians are trained to the highest industry standards to ensure our guaranteed 100% infrastructure.

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